Feedback

Please tell us what we are doing well and what we are not doing so well. Please feel free to give us your feedback.

Complaints

We aim to provide a professional, friendly and courteous service to all our patients. We hope that any problems can be sorted out quickly and easily, preferably at the time they arise and with the person concerned. If you wish to make a complaint we would ask that you e-mail this to swlicb.auckland@nhs.net and address it for the complaints manager’s attention. If you wish to complain on another person’s behalf you will need their written permission to do so.

If you have a complaint about another service within the NHS, for example a hospital, you will need to direct it to the complaints department of the relevant service.

We comply with the NHS Complaints Procedure.

Please see the Complaints Leaflet for further information.