Suggestions & Complaints
We welcome your views and suggestions and these can be forwarded to the practice manager firstname.lastname@example.org or via our suggestion box in reception.
We aim to give a professional, friendly and courteous service to all our patients. We hope that most problems can be sorted out quickly and easily, preferably at the time they arise and with the person concerned.
However if your problem cannot be sorted out in this way and you wish to make a complaint a complaints information leaflet and form is available from reception. This explains the complaints procedure and our timescale for response.
If after our response to your complaint you are not satisfied, you have the right to approach the Health Service Ombudsman. Tel: 0345 0154033, www.ombudsman.org.uk. If you feel unable to raise your complaint with us you can contact NHS England Tel: 0300 311 2233, email: email@example.com. Or Croydon Clinical Commissioning Group Tel: 020 3668 1300, www.croydonccg.nhs.uk. Or Patient Advice and Liaison Service (PALS) Tel: 0800 456 1517, email SLCSU.firstname.lastname@example.org.
If you have a complaint against a hospital this should be directed to the complaints department of the relevant hospital.