This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Our Blood Test Clinics are now appointment ONLY. Please contact the surgery for more details or to make an appointment. Or patients can still attend the phlebotomy clinic at Croydon University Hospital which operates a walk in clinic 7am  - 4.45pm Monday - Friday and with late opening till 6.45pm on Tuesday and Thursday.

Flu Clinics - Our flu clinics are now available. For information on dates and times please telephone our reception team.  For more information about who is eligible for the flu vaccination please see the information on the NHS Choices website. http://www.nhs.uk/Conditions/vaccinations/Pages/who-should-have-flu-vaccine.aspx

The children's nasal flu vaccine for 2 and 3 year olds is now in stock. Please make an appointment in one of our nurse flu clinics. 

 

Complaints

Suggestions & Complaints


 


We welcome your views and suggestions and these can be forwarded to the practice manager nicola.gurnham@nhs.net or via our suggestion box in reception.


 


Complaints


 


We aim to give a professional, friendly and courteous service to all our patients. We hope that most problems can be sorted out quickly and easily, preferably at the time they arise and with the person concerned.


 


However if your problem cannot be sorted out in this way and you wish to make a complaint a complaints information leaflet and form is available from reception. This explains the complaints procedure and our timescale for response.


 


If after our response to your complaint you are not satisfied, you have the right to approach the Health Service Ombudsman. Tel: 0345 0154033, www.ombudsman.org.uk. If you feel unable to raise your complaint with us you can contact NHS England Tel: 0300 311 2233, email: england.contactus@nhs.net.  Or Croydon Clinical Commissioning Group Tel: 020 3668 1300, www.croydonccg.nhs.uk.  Or Patient Advice and Liaison Service (PALS) Tel: 0800 456 1517, email SLCSU.complaints@nhs.net.


 


If you have a complaint against a hospital this should be directed to the complaints department of the relevant hospital.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website